Tag: accommodation

Baby and toddler destination guide: Edinburgh festivals

On By jocairdwp1 Comment

As an arts journalist, the Edinburgh festivals are a high point of my working year. I’ve spent pretty much very August since 2007 up there, including 2016, when I was eight and a half months pregnant and mildly terrified that I would end up having the baby girl in Edinburgh rather than London. (It worked out fine: in the end she came 10 days late, by which time I’d been home for ages.)

I had my concerns about taking the baby girl to the Fringe in 2017, but as I was still breastfeeding, I didn’t have much choice in the matter. I was definitely going, which meant that she would be coming too. My partner and I decided to spend a stupidly large proportion of our festival income renting an entire flat (including a spare room for visiting grannies/babysitters) and come up as a family.

I haven’t come across many other journalists taking small children to the Edinburgh festivals, but there are lots of performers that do it. This post is for them (and indeed anyone working at the festivals) but it’s also for non-performers; ordinary punters considering whether to brave Edinburgh with a little one in tow. My message to you is… do it!

Things to do

A baby girl sits on stage at the end of a performance for babies
Wowed by Scottish Opera’s BambinO at the Edinburgh Festival Fringe 2017

Shows for babies and toddlers at the Fringe are still very much in the minority compared to shows for older children, but it’s a genre that’s growing. They’re spread around the hundreds of different venues so the best way to find them is to search by category at tickets.edfringe.com and filter by age suitability. A lot of companies or artists making work for children hedge their bets by putting a lower age limit than is really reflective of the show, so you’ll need to read the marketing blurb and use your judgment when it comes to picking what to see.

The great news for theatre, comedy, cabaret and dance fans is that babes-in-arms (usually up to the age of 2, but it varies) are welcome at a massive number of shows at the Fringe. There’s unfortunately no way of filtering shows via their babes-in-arms policy on the Edfringe ticketing site; you have to click through to the individual show listing to find out whether infants are allowed and if they need a ticket.

Fringe venues aren’t usually accessible with pushchairs, and there’s rarely anywhere to park them, so take your little one in a sling if you can.

The Royal Mile is a great place to get a taste of the madness of the Fringe, though if you’re there with a pushchair or toddler on foot it might be best to go in the morning before the crowds descend. Catch see street performers at work, see snippets of shows at various pop-up stages and maybe even receive free tickets for later that day from performers desperate for an audience.

Two of the biggest venue companies, Underbelly and Assembly, have huge astroturfed areas in George Square Gardens that are good spots to let toddlers roam as you grab a drink or snack. They get very busy as the afternoon wears on. Underbelly’s Circus Hub on the Meadows offers something similar on a smaller scale, though there’s no shade there so it’s not ideal in the middle of the day.

Along with hosting lots of children’s shows, the Kidszone at the Pleasance Courtyard runs arts and crafts activities suitable for children up to the age of 10. There’s a little puppet theatre there too and ad hoc storytelling sessions.

There are lots of events for toddlers at the Edinburgh Book Festival, meanwhile, including readings of new books by your favourite picture book authors, craft activities and music sessions. Unlike the Fringe, the Book Festival takes place at one pop-up site, making it much easier to navigate with small children in tow. It’s also pushchair accessible.

A baby sits on the floor of the Imagine gallery at the National Museum of Scotland
The baby girl checks out the big kids’ side of the Imagine gallery at the National Museum of Scotland

Away from the festivals, you’d be crazy not to check out the National Museum of Scotland. There’s a fantastic children’s gallery where babies and toddlers can roam around, dress up, curl up for a story and play with a range of toys and musical instruments. There’s lots to do for kids elsewhere in the museum too, from laughing at taxidermy animals (a favourite activity of the baby girl’s) to playing in a sandpit. Entry is free.

Dynamic Earth, Edinburgh’s natural history museum, is also well set up for visiting with little ones, including a soft play area (it can get a bit raucous in there during the school holidays, so is better for toddlers than babies), plenty of high chairs and a microwave for heating up baby food and milk in the enormous café.

The Royal Commonwealth Pool has a shallow training pool and a brilliant soft play area that’s open until 6pm every day. It’s got a dedicated under-2s area so your little one doesn’t have to battle it out against children double her size.

Edinburgh Zoo is home to the UK’s only giant pandas, as well as all the other excellent animals you’d expect from a world-class zoo.

The Meadows, Edinburgh’s sprawling city centre park, has good playgrounds in the middle and at its far western and easternmost points. On the other side of town, the Royal Botanic Garden has free admission and runs family activities and trails. It’s also a venue for Fringe events for young children.

Please add your suggestions to add to this list in the comments below!

Childcare

You can take your little one to a lot of shows at the festivals, but not all of them, and there are some venues that don’t allow under-18s in at all. If you’re travelling as a couple or with other family members you can simply tag team babysitting and seeing shows – the nature of the festivals means that there are always lots of people seeing shows by themselves, so you won’t feel like a loner.

If that’s not an option, Edinburgh-based childcare agency Super Mums can provide festival nannies and babysitters to come to your flat or hotel, or to take your little one out and about. They can even stay the night if you need them to. It’s a good idea to book in advance but they can usually help out last-minute too.

Getting there

A baby sits amid a pile clothes and toys
Taking everything out of all the bags for fun on the train back to London from Edinburgh

You can fly to Edinburgh Airport from all over the UK and Europe and a handful of destinations in the Middle East, Asia and the Americas. It takes about 30 minutes to get to the city centre by car (there are plenty of car hire companies to choose from), taxi, Airlink bus or tram. Read my posts on booking plane tickets, flying, airport transfers and getting through airports with babies and toddlers for tips.

Edinburgh’s main railway station, Waverly, is located in the heart of the city centre. It has several taxi ranks and is served by a large number of bus routes. My post on long train journeys with babies and toddlers might come in handy when it comes to planning here.

Getting about

Parking in the centre of Edinburgh is a nightmare so far better to leave your car at home and use the city’s excellent public transport system instead. Buses have space for a couple of unfolded pushchairs, though wheelchair users take priority. You need to pay the exact fare; drivers won’t give change and don’t look kindly on being asked to do so.

Far more convenient is the m-tickets smart phone app, which lets you buy a variety of tickets in advance to validate as you board. Tickets for Edinburgh’s trams can be bought on the app or at the ticket machines at tram stops. You’ll find more general tips on public transport with a pushchair elsewhere on the blog.

Edinburgh is well supplied with reasonably priced black cabs which are large enough to fit an unfolded pushchair. As elsewhere in the UK, you don’t need a child car seat for journeys in private hire vehicles.

Edinburgh is pretty compact so walking is often the fastest way to get around. The New Town is mostly very easy to navigate with a pushchair, with wide pavements and plenty of pedestrian crossings. The Old Town is a different story: it’s very hilly, pavements are narrow and lots of the streets are cobbled. It also gets very busy in August so leave plenty of time to get wherever you’re going.

Accommodation

A huge proportion of Edinburgh festival lets are flats in tenement buildings with winding stone staircases and no lifts. There’s sometimes space to lock a pushchair in the hallway at the bottom of the stairwell in these buildings but you can’t depend on that, so unless you like the idea of lugging a pushchair up and down stairs every time you go out, make sure to rent a ground-floor flat.

For information on what other questions to ask before booking self-catering accommodation, please see my post on the subject.

Eating out

Toddler in a portable high chair at a table in a restaurant
The baby girl in her Totseat portable high chair

As many of Edinburgh’s restaurants and cafes occupy small or architecturally idiosyncratic premises, often up or down stairs from the street, it’s easier all round if you’re unencumbered by a pushchair. Some places have high chairs, but not enough to rely on, so bring your own; the Totseat is very light and packs down small enough to pop in a handbag. You’ll find general tips on eating out with babies and toddlers elsewhere on this blog.

Essentials

There are small supermarkets all over central Edinburgh and a number of large ones a short distance by bus or car. The city is also well equipped with pharmacies.

Emergencies

The phone number for emergency services is 999 and there’s an accident and emergency department at the centrally located Royal Hospital for Sick Children. The one time we had cause to use it the baby girl was seen very quickly and the staff were excellent. Adults and children aged 13 and up should use the accident and emergency departments at the Royal Infirmary in the south of the city. Treatment is free at both hospitals on the NHS.

Practical tips for a scuba diving holiday with a baby

On By jocairdwp

Published by Diver, May 2018, with the headline “Baby diver”.

Scuba divers come out of the sea while a baby watches on a beach
The baby girl watches while her diving parents emerge from the sea at Gozo’s Wied il-Ghasri gorge © Yoji Caird

Almost the moment my partner and I found out that I was pregnant, we started talking about the first dive trip we’d take with the baby. We had lost count of the number of times that people, on finding out that we were divers, told us wistfully how much they used to love diving too…before their kids were born and that phase of their life came to an end. We really didn’t want that to happen to us, but we knew that we would need to be proactive if we were going to continue diving as new parents.

When our daughter was three-months-old we booked a week’s diving at a Red Sea resort with some friends who have a baby around the same age. That trip, which took place when she was seven-months-old, was exhausting, but it was also an unqualified success and got us talking about where we could take her next. Two dive trips later – first to the Maltese island of Gozo, then to El Hierro, the most remote of the Canary Islands – this is what we’ve learned.

Choose your destination wisely

While in the past our choice of dive destination was informed mainly by what we could afford and whether we had the time to do it justice, these days there are more factors to consider. Babies and jet lag are a bad combination, so we try to avoid time differences greater than four hours unless we’re going away for at least 10 days. Flight time and transfers come into play too – long-haul flights are doable with a baby or toddler, but short-haul is certainly easier, and the smoother the transition from airport to accommodation the better. If you’re itching to visit a particular long-haul destination, however, there is definitely an argument for doing it sooner rather than later – most airlines charge a small fee for travelling with a baby, while toddlers two and up pay full fare.

All those considerations might seem limiting, but that’s not necessarily a bad thing: there’s a lot of world out there to dive and it can be helpful to have your options narrowed a bit. Being forced to shift the focus onto some of the excellent, but less glamorous, diving available closer to home can be positive too. We are UK-based, but had never thought to go the Canaries before, for example, because far flung spots like Sipadan and the Great Barrier Reef just seemed like more tempting options. But on our recent trip there, we dived on an underwater volcano, spotted bull rays for the first time and explored some of the prettiest shallow caves we had ever seen.

Family-friendly dive centres

A man and a woman in scuba gear stand at the seaside with their daughter in a pushchair
Before a dive at the Salt Pans on the Maltese island of Gozo © Yoji Caird

Dealing with staff who are willing to be a bit flexible about how they do things (within the bounds of safety and not negatively impacting other divers, of course) makes all the difference when it comes to diving with a baby in tow. We really fell on our feet with the staff at the dive centres we’ve visited since travelling with our daughter. The dive guides and RIB driver at Orca Dive Club Soma Bay in Egypt were extremely patient when we arrived a few minutes’ late for the scheduled departure time for almost every dive, for example, while those at Atlantis Dive Centre in Gozo let our daughter and my babysitting brother (see below for more on childcare on dive trips) come with us in the dive truck so they weren’t stuck in the apartment.

Let the dive centre know that you’ll be travelling with a baby when you first enquire about a trip. Or if you’re booking through an agent, ask them to sound out the dive centre on your behalf. If they appear uptight at this stage, look for an alternative – travelling with a little one is unpredictable enough with having to worry about dive centre staff throwing a hissy fit if you have to opt out of a dive at the last minute.

In addition to making the diving itself more relaxing, and therefore more enjoyable, a family-friendly dive centre can also be helpful when it comes to recommending baby-friendly restaurants or activities, and some will even arrange babysitting. At Atlantis our little one was delighted to find a huge pile of toys belonging to the daughter of the couple who own it; and we were delighted to be able to sort out our gear in peace after each dive.

Get informed about your accommodation

If having the dive centre close by was important before, it’s even more so now – babies take up a lot of time and you don’t want to spend any more of it in transit than strictly necessary.

Other factors to consider when you’re choosing accommodation are proximity to shops, bars and restaurants, availability of healthcare (more of an issue at remote destinations in the developing world than elsewhere) and the presence of a pool (ideally heated) or baby-friendly beach.

The biggest accommodation decision you need to make is between resort and self-catering. The latter is certainly easier as far as flexibility around meals and snacks for your little one, but grocery shopping, cooking and cleaning take up valuable time that you might otherwise be able to spend diving. Hotel buffets are also excellent if your little one is hard work at mealtimes, allowing you to tag team eating and childcare while not letting your dinner get cold.

Make the most of childcare

Two women in scuba dive gear hold babies wearing sun hats
Tag-teaming babysitting and diving © Steve Pretty

Couples where only one partner dives have it easier when it comes to travelling with a baby – just make sure the non-diving partner gets some relaxation time doing what they like, too.

If both dive, the simplest option is to tag team diving and childcare, but that can feel like a somewhat sad way to spend a vacation if part of what you love about scuba is sharing it with your other half.

Many resorts have a free or inexpensive kids’ club, some of which are open to children from the age of two. This can be an excellent – and fun – solution to your childcare problem, but won’t be right for all children. You need to be prepared for your child to take a while to settle in or refuse to go altogether.

Taking a non-diving friend or relative along to babysit is a good alternative; and offering to cover some of the costs might entice more candidates for the role, if your budget stretches that far. Or go with another pair of diving parents who will be happy to look after your little one while you dive and vice versa.

Be organized

Vacations are supposed to be about kicking back and going with the flow, right? Sadly not, if you’re talking about taking your baby away with you diving. Gone are the days when you can just roll up at the dive centre, do a day of diving and head straight to the bar afterwards. That doesn’t mean you won’t have a brilliant trip, it just means you need to do a bit more day-to-day planning than you used to.

On our trip to Egypt, my partner and I and the other couple all each squeezed in two dives a day every day by doing very efficient changeovers. After each dive the babysitting pair would be waiting at the dive centre with the babies, ready to hand them over the moment the diving pair were out of their wetsuits. As the new diving pair prepared for their dive, one of the new babysitters would take charge of the babies, while the other rinsed and hung up both sets of gear. We would also discuss at dinner each night who was diving and when on the following day, making use of both early morning and sunset dive options so we could pack in as much time underwater as possible.

For self-catering trips, meal planning will allow you to have as chilled out a surface interval as possible, especially if your accommodation is close to the dive centre. It’s not always easy pinning down exactly how long you’ll be out on a dive, so having something easy like sandwiches or leftovers that be quickly thrown together or heated up is a good route to go down.

Be prepared for a slower pace

A woman and a baby play on rocks, photographed from the water
Hanging out at El Tacarón natural swimming pool on El Hierro on a day off from diving © Steve Pretty

Unless you’re taking a babysitter along who’s happy to look after your little one all day every day, it’s unlikely that you will be able to do as much diving as you did on trips pre-parenthood. Chat with your partner (and whoever is helping with childcare, if applicable) before the trip about your expectations – all things considered, how many dives will you each be able to do per day? Getting into the right frame of mind – that you’re there not just for diving but also to spend some time together as a family – will ensure you have a more enjoyable experience.

With that in mind, it’s probably best to hold off on those bucket list dive destinations until your child is old enough to be left at home with a relative while you travel – or of an age to dive with you! You don’t want to fly half way round the world just to spend your trip seething with jealousy when you find out that you missed out on seeing the sardine run/marine iguanas/a shoal of manta rays because it was your turn looking after the baby.

Destinations that require long boat trips to reach the dive sites are best saved for another time too. Opt instead for a resort with an excellent house reef, or plenty of local dive sites, so you can dive a couple of times a day with a minimum of fuss. You may not see anything really earth shattering on this type of trip, but sometimes a slower pace can give new passions room to breathe, whether that’s observing fish behaviour, spotting rare nudibranchs or getting handy with a GoPro.

Remember that increased time topside is also an opportunity to immerse yourself in the cultural side of a destination, get to know a new cuisine or explore the great outdoors, all elements that might have played second fiddle to the diving before your little one came along.

Don’t be intimidated

If all this sounds like hard work, don’t worry…I promise that it will be worth it. A dive vacation with your baby in tow is a very different beast to the dive vacations you took before you became parents but different doesn’t mean inferior – go into the experience with your eyes open and you never know what adventures you might be letting yourself in for.

Essential kit: pop-up tent travel cot

On By jocairdwp

I’m not looking forward to the day the baby girl outgrows her pop-up tent travel cot. We bought it for a trip to Goa when she was four-months-old, and have used it every time we’ve gone away since then, at hotels, B&Bs, in our campervan, at festivals, when staying with friends and relatives, and for nearly a month when working in Edinburgh in summer 2017.

The benefits of a pop-up tent travel cot

The pop-up tent travel cot fits neatly into small spaces

It’s handy for a lot of reasons, primarily that it functions almost like a separate space within the room because it’s entirely enclosed once it’s zipped up. It’s not soundproof, and it doesn’t entirely block out the light, but it’s better than an open cot in both respects. (If it’s not dark enough in the room, we might drape a breathable blanket over the top). The zip itself is important too: zipping the tent closed works as a sleep cue – for our baby at least (except when it doesn’t, of course). And once it’s closed, it’s a barrier to mosquitos and other insects.

Given how different sleeping in the tent is from sleeping in a cot, you’ll want to do a few practice runs before you go away. It took the baby girl two naps in the tent in our living room at home to get used to it when she was three months old.

Daytime uses for a pop-up tent travel cot

Depending on your destination and type of trip, you might find the tent useful in the daytime too; and for more than just napping. We put the baby girl in it all the time in Goa so she could roll around with her teething rings and toys in a relatively clean environment. We must have looked ridiculous carting it to and from our room all the time, but the staff took it in their stride. We thought we’d have the tent on the beach a lot, as it provides UV protection, but ultimately it was too hot to do that, so we stayed in the beachside restaurant most of the time and took turns going for dips in the sea.

We’ve used it camping too, as a way of safely stowing away the baby girl for the moments when two sets of hands are required to set up or strike camp. Further perks are that it packs down very small and is very light. It’s so small and so light in fact that you can take the tent as carry-on on a plane or pack it into your luggage. Cunningly concealing the tent like this, you can pass off another small bag as a travel cot, thereby making the most of your infant baggage allowance of (usually) travel cot, pushchair and car seat.

The downsides of the pop-up tent travel cot

A major downside of the tent is that it doesn’t provide complete shade, so you can’t rely on it in sunny places – you’ll still need sunscreen and a sun hat. It gets pretty warm in there too – in Goa we used a little battery-operated fan and covered the baby girl with damp muslins to keep her cool.

It’s very easy to pop up and pack away, but the fact that you have to be either on the floor or in a very deep bend to get your child in and out means that it won’t be ideal for all parents/carers. We use the more conventional BabyBjörn Travel Cot Easy Go when we take the baby girl to stay at her grandparents’ house.

Baby on holiday in a pop-up tent travel cot on a beach in Goa, with the sun setting over the sea. A mini fan is keeping the baby cool. There are sun loungers on the beach.
The baby girl in her pop-up tent travel cot on the beach in Goa, her miniature fan keeping her cool.

Baby hotel hacks

On By jocairdwp

Self-catering accommodation is almost always going to be preferable when travelling with a baby or toddler, but if you need to stay in a hotel or bed and breakfast, here are my baby hotel hacks.

Feeding

IMG_6629
The baby girl napping in her tent in our hotel room in Egypt

Before you book, get in touch to find out what the hotel or B&B provides in terms of in-room amenities. A kettle is very useful for warming up baby food or milk, and a fridge for keeping it cold. If they’re not available – more common in a B&B – ask if you can use the management’s kitchen.

If there’s an option, and you can afford it, always go for a room with an en suite bathroom. It’s easier for baby bedtime, means you can keep dirty nappies separate from where you’re sleeping, and serves as a nightlight if you leave the door open a crack. Also, you don’t want to be traipsing to and from the communal bathroom when you realise you need to pee after you’ve got up to feed or soothe the baby. Ask for a bathroom with a tub; if there isn’t one available, pack a small inflatable paddling pool.

Washing and sterilising bottles is more challenging without a kitchen, but perfectly doable in an en suite if you’ve packed the right paraphernalia (here are my tips). You’ll need a bottle brush, a bit of washing up liquid (though I used shower gel last time and it was fine), cold sterilising tablets, and a Tupperware box with a lid.

Sleeping

Many hotels will provide a cot if you request it in advance, but bear in mind that it might be rubbish – the hotel we stayed at in Egypt didn’t include mattresses in theirs. So if you can handle the extra luggage, bring your own travel cot. If not, pack some bedding just in case – this has the added benefit of smelling like home, thereby making your child feel more secure in a new place. The baby girl kicks off her blankets so we use a sleeping bag instead (it also comes in handy on planes).

The first few trips we did with the baby girl she slept in the carrycot bit of her pram. When she outgrew that we moved her into a little pop-up tent, which packs down very small and is super light. The other benefit of the tent is that it’s its own contained environment so your baby isn’t distracted by her surroundings. Whichever style of travel cot you opt for, have your baby nap in it a couple of times at home so it’s familiar when you go away.

If your child needs darkness to sleep, consider packing a SnoozeShade to cover the cot. That way you don’t need to worry too much about chinks of light coming in between the curtains, and can have a light on in the room after your baby has gone to sleep but before you’ve gone to bed (I find the buggy model of SnoozeShade invaluable too). For co-sleepers, bring a travel blackout blind instead, which you can sucker onto the window. They’re a bit of a faff to use, but worth it if your baby is very sensitive to light. You’ll want to buy head torches too if you’re co-sleeping – ones with an infrared setting won’t wake the baby but are bright enough to see your way around and to read by.

Choosing a room

A pushchair with a sleeping baby in it on a country road in the mountains
The baby girl snoozing in her pushchair on the way to the Wasdale Head Inn in the Lake Distract for dinner after doing ‘bedtime’ at Burnthwaite Farm B&B

Noise-wise, you want to position the cot as out of the way as possible in the hotel room so you’re not having to walk past it all the time. Depending on your destination, it’s worth asking about the cost of a suite compared to a standard double – in a lot of the big US hotel chains there often isn’t much difference, and you’ll be grateful of the extra space to stow not just your sleeping child, but all their stuff too. If that’s not an option, a large cupboard can work nicely, assuming there’s adequate ventilation.

Whatever size room you’re in, white noise ­can be helpful to cover the sound of your creeping around after baby bedtime. There are various white noise smart phone apps available, plenty of them for free. If you’re worried about the noise from other guests and hotel staff, ask for a room at the end of a hallway but away from the lifts or stairs (this trick works the other way around too – the further you are from other guests, the less bad you’ll feel if your baby cries in the night). And remember to put the ‘do not disturb’ sign out if you’re staying in for nap time.

Baby bedtime

The most annoying thing about staying in a hotel or B&B rather than an apartment is that you can’t really leave the baby by themselves, so your own bedtime (or at least your sitting silently in the dark time) is dictated by your baby’s – not exactly the ideal holiday scenario. If you’re in a hot place, getting a room with a balcony is an excellent work round: it can’t compete with being out on the town, but at least you can have a beer and a conversation at a reasonable volume. If your hotel does room service or is okay with you bringing in a take away, even better.

The alternative is to do bedtime at the hotel – bath, book, pajamas, etc – but put your baby to bed in her pushchair (this only works if your baby will sleep in a pushchair, obviously), and take her out with you for the evening. If she’ll stay asleep while you transfer her from buggy to cot at the end of the night, do that. Ours always wakes up if we try that, so we just leave her in the buggy, in our room, until she wakes up of her own accord, and transfer her then.

For those times where you are confined to your room after baby bedtime or during naptime, I can’t recommend bone-conducting headphones enough.

Child-proofing

Consider packing a roll of duct tape for emergency child-proofing. Use it to secure drawers, tidy cables or pad corners of low tables. Just make sure you test your tape on an unseen area first to make sure it’s not going to take off the paintwork or leave a mark.

Babysitting and kids’ clubs

A lot of hotels can arrange in-room babysitting, whether you fancy an evening out or just a couple of hours child-free at the beach. Rates vary depending on your destination, as do safeguarding measures such as first-aid training and background checks, so check before you book to ensure that you’ll be confident leaving your baby.

Kids’ clubs used to be limited to older children – and in many destinations that’s still the case – but more and more resorts and hotels these days are waking up to what parents want and providing childcare for the under-2s too. Travel in the off-season and childcare might even be included in the cost of your stay.

Some areas of the world are better represented with early years childcare than others. It can still be tricky to find in South East Asia and the Middle East, for example, while in Europe and the Caribbean, creches for children under the age of 2 are fairly common. Mostly it’s beach destinations that offer it, but there are a handful of ski holiday companies providing childcare for under-2s too.

Even if there’s no dedicated creche for under-2s at a hotel you’re considering booking, you might be able to hire a babysitter to look after your baby within the confines of a kids’ club for older children.

It’s worth bearing in mind that, as with creches at home, you’ll most likely need to stay on site at the hotel or resort. And booking ahead is a good idea. Make sure you check the individual hotel’s policy when booking.